Privacy Policy

Last updated: July 26, 2025

1. Information We Collect

Pet Information

  • Pet name, type, breed, color, age, and weight
  • Pet photos and descriptions
  • Medical information (optional)
  • Pet ID number generated by our system

Owner Information

  • Name and contact information (email, phone, address)
  • Account credentials (encrypted passwords)
  • Payment information (processed securely by Stripe/PayPal)

Contact Logs

  • Messages from people who find your pet
  • Finder contact information (if provided)
  • Location information (if provided)
  • IP addresses and timestamps for security

2. How We Use Your Information

  • Pet Recovery: To facilitate contact between finders and pet owners
  • Service Delivery: To create and manage your pet tags and profiles
  • Account Management: To provide access to your dashboard and settings
  • Customer Support: To respond to inquiries and provide assistance
  • Security: To prevent fraud and protect our service
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Privacy Protection

What We Don't Share

  • We never sell your personal information to third parties
  • Your contact details are never displayed publicly on pet profiles
  • Finders cannot see your personal information when they scan tags

What We Do Share

  • Pet Information: Public pet profiles show pet details but not owner contact info
  • Contact Facilitation: We securely relay messages between finders and owners
  • Service Providers: Payment processors (Stripe/PayPal) and email services
  • Legal Requirements: When required by law or to protect rights and safety

4. Data Security

  • All data is encrypted in transit using SSL/TLS
  • Passwords are hashed using industry-standard bcrypt
  • Regular security updates and monitoring
  • Limited access to data on a need-to-know basis
  • Secure payment processing through certified providers

5. Your Rights and Choices

  • Access: View all information we have about you and your pets
  • Update: Modify your profile and pet information anytime
  • Delete: Request deletion of your account and associated data
  • Export: Download your data in a portable format
  • Contact Preferences: Choose how and when we contact you

6. Cookies and Tracking

  • We use essential cookies for account login and security
  • Session cookies to maintain your login state
  • No third-party advertising or tracking cookies
  • Analytics are anonymized and used only for service improvement

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Data Retention

  • Active accounts: Data retained as long as account is active
  • Inactive accounts: Data may be deleted after 2 years of inactivity
  • Contact logs: Retained for 1 year for security and service purposes
  • Payment data: Processed and stored by payment providers per their policies

9. International Users

Our services are operated from the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the US where our servers are located.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through a notice on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

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